FAQ


Is your company licensed?

All our Tours are operated by Licensed and insured Guides and Drivers.

What should I bring on the Tour?

Bring the receipt of your order with you, money cash if you need / plan to have lunch / dinner or do shopping while on the Tour, appropriate clothes and shoes.

Where is the meeting point?

Meeting point are two (2) according to the tour you reserved. For the tours departing to Chianti Region, Siena & San Gimignano, 5 terre the meeting point will be in front of the Alinari Museum (Piazza Santa Maria Novella 14, Florence).
For the other tours like Cortona, Assisi, Rome etc. the meeting point will be in front of the National Library ( Piazza dei Cavalleggeri 1, Florence).
You must be at the Meeting Point, at least 20 min before departure, if you are late and the Tour has left already, you won’t be refunded.

Will you come pick me up wherever I am/at my hotel/apartment etc?

Price does not include pickup/ drop off service, contact us to enquire availability and the extra fee for this service.

What does “Private Tour” mean?

For any Private Tour , you will receive the Tour confirmation , within 24 h from the request.

What does “Group Tour” mean?

For any Group Tour, you will receive the Tour confirmation or cancellation, 7 days before the date that you chose for that Tour.
In case the Tour was cancelled (it didn’t meet the minimum amount of people required) you will receive a full refund.

I need special assistance / wheelchair / etc.

If you require wheelchair access, please request at time of booking or access to tour could be denied without refund, as assistance can’t be provided on the spot without prior notice.

I’m bringing my child (0-10 years old)

Baby seats are mandatory for infants by law, please request one at time of booking or access to tour could be denied without refund, as we legally can’t allow an infant without a seat onboard and seats must be brought in advance by the Tour organization.

What happens if it rains?

The tour operates in any weather and every season, and while we always hope for a sunny day, we can’t guarantee that weather conditions will be perfect. Advserse weather conditions are not grounds for any refund, sorry.
For Emergency 7am/7pm +39 389 147 21 27

How are you different from other tour companies?

We provide highly personalized service, with each trip carefully designed according to our clients’ interests and specifications. – We offer private tours—and small group tours (MAX 8 PEOPLE) with set departures, although we regularly arrange tours for groups of friends and extended families. – The guides and drivers we arrange are true experts and our tours emphasize the local lifestyle and culture through cuisine, art, architecture, landscapes, and local traditions.

What exactly does “private touring” mean?

A private tour means you have your own guide and driver and are not traveling IN group. Each day is very flexible and you have full control over what you see and do. Of course, we’ve communicated with each guide in advance, so if you prefer to sit back and follow our recommendations, even better!

Your itineraries look amazing. Is it possible to make changes to the itineraries?

Yes, our specialty is customized travel. We are happy to modify any of the tours on our website, or to start from scratch and custom-design a new tour altogether. Please note that a €230 fee applies in order for us to quote custom-designed tours—this fee is then deducted from the total tour cost if the tour is booked. Alternatively, when travelers book one of the pre-costed tours from our website, no design fee is required, but we are still pleased to tailor the daily touring to your exact interests.

I am considering one of your tours. What’s next?

Please contact us by telephone, e-mail, once you are considering a trip. At that point, we can answer any questions regarding weather, recommended destinations or special events taking place, and help you determine the best itinerary and destination(s). Once you are ready to book one of our tour, contact our office to make arrangements to place your tour deposit. We then book all services and generally have confirmations within 24-36 hours, depending on the extent of your services.

After I book my trip, what sort of materials will you send me?

After we receive your tour deposit, we will send you a detailed confirmed itinerary, information about the region of Tuscany or Italy you will be visiting. We will send you a comprehensive package and contact information and phone numbers.

How far in advance should I book my tours?

This depends how far in advance you prefer to plan. We book last-minute trips all the time, and we also arrange tours that are planned years in advance. Major considerations are visa requirements, holiday and festival availability, and seasonal demand (e.g., resort season in Europe).

What types of vehicles do you use?

While brands vary , we always provide the best available vehicles in each region: safe, comfortable, spacious and air-conditioned. For families or for larger groups of friends traveling together, we provide luxury mini-vans, coaches or SUVs.

We will have a lot of luggage. Is this a problem?

This is not a problem as long as you advise us in advance. Before you depart on your trip, please let us know how much luggage you expect to travel with so that we can arrange porters (whenever possible) and the appropriate vehicles at every stop along the way. However, please bear in mind that international and domestic airlines may charge extra fees for luggage that exceeds their maximum per person weight allowance. These fees are the responsibility of each traveler and must be paid directly to the airline(s).

Is it possible to have touring that focuses on our specific interests?

Whether you are interested in art, architecture, history, food and wine, Jewish attractions, gardens, family-friendly activities, shopping or romance, we will arrange for you to have personalized touring with appropriate experts who will emphasize your interests. This includes meeting local scholars, visiting special private sites, and taking advantage of our extensive contacts in entire country. For example, history buffs traveling to Siena can meet with a well-known historian to learn the history of the country through the eyes of a local expert. If you are interested in art, we can arrange for you to tour in Florence with a local art expert. Let your travel consultant know if you have any particular areas of interest and we will craft an itinerary just for you.

I want to make sure I have opportunities to shop during my tour. I’d also love great recommendations for unique local products. Can you help with this?

All Tuscany Heritage tours can be customized to include personalized shopping as part of the private cultural touring in each location. There is no extra cost for this special service. Whether you simply want plenty of time to browse in museum gift shops or interesting shopping streets, or if you want more in-depth private shopping excursions, we offer insider access to shops and people, expert advice, private specialist guides fluent in the local language and culture. Our travel consultants maintain a vast, sophisticated knowledge base of the best local craftspeople, shops, markets and other sources of high-quality goods. We can help you find just about anything you desire, whether it’s fashion accessories in designer outlets in Italy, or exquisite one-of-a-kind jewelry in Arezzo.

I will be traveling with children. Are your destinations suitable for any age?

Family travel is one of our specialties. We cover a lot of places and some of them are more family-friendly than others. Our travel consultants can recommend certain tours that are recommended for children. Ask our consultant for our “Tours for kids and families”.

I’m not interested in doing anything touristy. Can you take me to places that are “off the beaten track”?

Our travel experts have lived overseas for years and we pride ourselves in having the expert knowledge to take you to places that are not frequented by many tourists. In Chianti wine region, we will take you on a private drive through the hills to visit small villages and castles. In Florence, you will have access to private gardens and atmospheric shrines that are rarely visited by tourists. In Province and Tuscany, visit local food markets and quiet villages. We have many more suggestions in all of our destinations.

I lived overseas many years ago and would like to visit some of the old places where I used to live. Can that be arranged?

We are happy to make arrangements for you to visit familiar neighborhoods and places. Let us know if there is a special place you would like to visit during your trip and we will have a guide and/or driver to take you there.

We are taking an extensive cruise and would like to have  Tuscany Heritage arrange private Shore Excursions in each port of Italy. Can you do this?

Tuscany Heritage can enrich your cruise experience by providing private touring at each port of call. Your guide and driver will be waiting for you upon your ship’s arrival. You will enjoy private excursions with flexible sightseeing away from the crowds.

I don’t eat shellfish. Should I worry about eating in Italy?

Let us know if you have any dietary restrictions. We will inform the hotels and guides in every destination on your tour and make sure everyone is well aware of any special dietary requirements before you arrive. We will also assist with dining reservations, if desired, and notify all restaurants of your dietary requirements in advance.

Tuscany Heritage works closely with travelers who have special dietary requirements and requests, including travelers with food allergies (shellfish, nuts, or other allergies), travelers who are vegetarians, travelers with celiac disease or gluten intolerance who require gluten free menus, and travelers who require kosher meals.